Sorry, technology will never replace waiters and waitresses

Count me as one of those people who rolled their eyes at the story that Fat City’s Jonathan Bender reported yesterday about technology — a multifunctional touch-screen device in this case — replacing servers in restaurants.

The post struck a chord with several professional servers in town, including waiter/blogger (and soon-to-be book author) David Hayden, who thinks the concept of replacing the personal relationship between server and customer with costly touch-screen computers (and the necessary software and training) is simply not going to happen.