Kristin Chenoweth’s Tweet and the dark future of customer service

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My dad has been in sales his entire life. And one of his sales axioms, which I’ve expanded into other parts of my life, involves cold french fries.

He always wants to hear a customer’s complaint and likewise is willing to let a proprietor know when something is not right. Because as he says, “if you don’t tell me the french fries are cold, I don’t know that they are cold and I can’t fix it.”

So when Kristin Chenoweth relayed her story of Tweeting about a grumpy Starbucks barista on Tuesday’s Late Show With David Letterman, it got me thinking about how we complain in today’s digital age.