Google says it’s addressing problems of preregistering for Fiber in apartment complexes and condos
Monday night, Google sent e-mails to apartment and condo dwellers who’ve been having trouble preregistering for its superfast Internet (and TV) service.
Google admitted that its records weren’t up to snuff. “This process itself has been long and painful for many of you,” said the e-mail, which hit my inbox around 8:15 p.m. “We simply did not have our records up-to-date with many of the apartment and unit numbers around the city.”
Google noted that it’s “working hard to correct the issue and update our records appropriately.” The e-mail said Google has been “contacting property owners and managers, and even visiting hundreds of condo and apartment complexes to get a list of all unit numbers.”
After weeks of being unable to preregister (read about it here), I was finally able to last week. My landlord told me today that representatives from Google had visited the Cres-managed Quality Hill apartments on Monday. So there’s been some movement.
Read the full e-mail after the jump:
